• Practice set-up

  • Go-live checklist

    A short capstone: the order to set up a new practice, a pre-go-live checklist, planning the patient data import, and a full test journey. Who it is for: practice managers…

  • Practice preferences: the practice and its security

    Enter the practice’s details and sites, choose portal and tablet options, set two-step sign-in and screen lock, opening hours and NHS contracts. Who it is for: practice managers and administrators.…

  • Practice preferences: diary, money and messages

    Configure diary behaviour and colours, invoice numbering, charting, email and Esendex SMS, recall and reminder defaults, and the wording of standard messages. Who it is for: practice managers and administrators.…

  • Roles, capabilities and least privilege

    Understand how roles give a starting set of capabilities, tailor each person’s access in User Capabilities, and keep access to the minimum each job needs. Who it is for: practice…

  • Staff accounts: adding and managing logins

    Create a login for every member of staff with the right role, keep their details current, set up NHS performers and two-step sign-in, and switch accounts off when people leave.…

  • Staff accounts: groups, diary order and audit

    Organise staff into account groups for billing, order clinicians in the diary, review who signed in, and book live training. Who it is for: practice managers and administrators. In this…

  • Templates and template notes

    Set up the patient and system document templates and the template notes staff use for clinical notes, emails and SMS. Who it is for: practice managers and administrators. In this…